§ 04Customer
A single coherent model of a fabrication business — and the agents that run on top of it.
GraniteTop. A fabrication operation, instrumented end to end.
GraniteTop runs a multi-bay fabrication operation with vendor-managed inventory, scheduled installs, and the kind of margin pressure familiar to every mid-market fabricator: everything matters, nothing is centralized.
OpexAI ingested from their existing ERP, MES, and finance stack — leaving every system of record exactly where it was. The ontology became the single coherent view of inventory, jobs, machines, people, schedules, costs, and outcomes. Agents were scoped during Discovery: pricing-margin, slab-yield, scheduler, vendor-recon, and seven more. Workflows were wired into the actual humans who run the business.
★ One workflow, end-to-end
- Ontology observes a slab is rejected mid-cut. Inventory, job, customer, schedule are all linked.
- slab-yield agent proposes a substitute slab from current stock that meets the customer's veining spec.
- scheduler agent re-sequences downstream installs so the swap doesn't push delivery dates.
- Workflow surfaces a single approval to the bay fabricator with one click — or one call.
- Audit log records the full chain: observation → proposal → approval → outcome. Reviewed weekly.